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 Frequently Asked Questions

Info about ordering, dishes, cooks, & safety

How does the order process work?

Customers may view available dishes up to a 30-day window, and can order meals in advance for future dates.  You can order multiple dishes form multiple cooks all on the same transaction, so that you can very conveniently plan your entire week of dining in one easy checkout.

You can select your portion size, special dish options (i.e. spice level, meat options, etc), pickup or delivery time and add any special notes to the order.  Once you checkout, your cook will confirm the order and you’re all set.  You can chat directly with the cook via the APP if you need to communicate to your cook.

On the day of your order, you will open the APP and click ‘I’m Outside” when you get to curbside.  Your cook will be alerted, and will bring your order out to you at curbside.  For delivery orders, the delivery driver will arrive at your delivery address at the indicated delivery time on your order receipt. It’s that easy! Getting homemade food with a click of a button (or two!)

 

What are your portion sizes?

You may select from 2 portion sizes when placing an order:  A Single Portion or Family Portion.  A single portion is a very generous portion, typically enough for an individual plus leftovers for the next day.  A family portion is equivalent to 4 single portions, and typically enough to feed 4-6 people.  Portion descriptions are always provided on the dish details page of each dish, so that you know how much to order for you and your family.  

What is your cook vetting process?

At DishDivvy we strive to create memorable and positive food experiences for all of our users. Cooks must provide proof of food safety training and submit a copy of a current California Food Handler Card from ANSI accredited and verified institution. Every cook is verified by one of our Cook Support Team members and goes through a multi-step vetting processes, which includes a face-to-face interview, on-site kitchen visit/approval, and sample taste test (our favorite part of course!). At DishDivvy, we are committed to doing things responsibly, and most importantly, safely.

What is a California Food Handler Card and why do I need one?

If you prepare, store or serve food, you must obtain California Food Handler Card within 30 days of starting your operation. If you already have a California Food Protection Manager Certification, you don’t need a California Food Handler Card. An up to date copy of your CA Food Handler Card or other qualifying certification must be uploaded to DishDivvy for accurate and current record keeping purposes. If you do not have a CA Food Handler Card at the time of your application, our cook onboarding specialists will provide information on where and how to obtain certification after completing your training.

What if I have an issue with my order?

We are committed to providing a joyful and positive experience in all areas of DishDivvy ordering and dining experience.  In the event that there is an issue with your order, or you need assistance from a DishDivvy Customer Support team member, please email us at hello@dishdivvy.com with any questions or concerns.

What is the cancellation policy?

Diners must notify DishDivvy of cancelled orders at least 48 hours in advance to the cook date of the order. For orders cancelled within this timeframe, we will gladly process a full refund and notify the cook of the cancelled order.  Unfortunately, due to the nature of planning out meals and preparing dishes, we can not accept cancellations made less than 48 hours in advance.

To speak to a DishDivvy customer service specialist, please email us at hello@dishdivvy.com

My question wasn’t answered. How can I learn more about DishDivvy?

Please send us an email at hello@dishdivvy.com we would be glad to speak to you! Thanks!

Who are DishDivvy customers?

Most of our customers are cooks’ neighbors and people in their community- a parent from their PTA group, their buddy from the local gym and friends of friends. All DishDivvy members have to create a profile and agree to our terms and community guidelines, which results in a safe and secure meal experience for all users of the platform.

Who are DishDivvy HomeCooks?

They are individuals who are already sharing their culinary passion and talent with friends and family and love cooking. HomeCooks do not need to have a culinary degree or be a professional chef. Most of our HomeCooks are:

  • Former food industry professionals who  want to avoid the intense demands of the restaurant industry but still want to cook for a living.
  • Food entrepreneurs, who already run their own catering operations and would like more support as they build their business.
  • Stay at home parents or grandparents who are incredible cooks, who are seeking a supplemental, side income
  • Folks who are already sharing their food at farmers’ markets and other community centers
What are the regulations for Private HomeCooks?

On January 1, 2019, AB 626, the Homemade Food Act was written into law in the state of California, and as a result, the California Retail Food Code was amended to reflect the newly passed regulations on microenterprise home kitchen operations.  Counties across California are currently working on launching permitting resolutions and processes for local home kitchen operators.  Email us to stay tuned about news and updates on Ab 626 in your county.

Our Private Cook Marketplace: Through the DishDivvy platform, HomeCooks are making themselves available for hire to buy ingredients and prepare home-made, wholesome meals for Neighbors who are part of the same neighborhood, community, or circle.  The rules and regulations applicable to restaurants are not applicable to such services for hire.  Even so, DishDivvy makes conscious efforts for the safety and well-being of its users through conducting kitchen approvals, requiring strict guidelines, and also working with state- and county-level decision-makers to improve health and food policies.

What about other local laws and regulations?

Each state, county, and city has its own rules and regulations that may impact your availability for hire as a HomeCook.  For example, your services may be subject to laws that govern running a business.  You may need to register with the respective authorities, get a business license, and/or obtain a permit before you can make your services available for hire.  You may also need to pay taxes or get insurance.

Before you apply to become a HomeCook for DishDivvy, it’s important that you check out the laws applicable to you and make sure you’re in compliance with them.  By opening an account with DishDivvy, you’re agreeing that you are and will remain in compliance with such laws and regulations.

Is my order hot and ready to eat when I pick it up?

Yes!  Our cooks prepare your order only after you place it, which means food is sourced, cooked, and packaged same-day and fresh.  When you receive your order, it will be packaged hot and ready to eat.  Of course, you can always refrigerate it and consume later, or even save your left overs for the following day.  If you have a special packaging request you’d like to inform your cook about, you can always leave it in the ‘customer notes’ section at checkout.  After an order is confirmed on the app, you can actually chat directly with your HomeCook, in real-time.  You can use the chat for any special requests or to alert your cook you are running a bit earlier or later than expected.

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